So that’s why I like WaWa so much!

In the mid 90’s I was a sales representative for a manufacturing company. My territory was the greater Philadelphia area. In those days, selling was primarily a face to face proposition. This meant that I spent most days in my car traveling to meet with customers in person. I was new to the area, but quickly became acquainted … Continue reading So that’s why I like WaWa so much!

Do you track regular time, absences and overtime? Are you getting this insight from your data?

Let’s start with some background. We were working with a client to help them understand how effectively they were using labor hours in their Distribution Center. This organization’s employees are paid hourly and considered full time. Similar to most clients, they were tracking Regular, OT and Absence hours by employee. Looking at the data summarized … Continue reading Do you track regular time, absences and overtime? Are you getting this insight from your data?

Visualizing Schedule “Tradesies”

We recently met with an operations executive that was confronting one of the more vexing issues a manager faces. An employee told her there is a rumor going around that employees are swapping shifts with each other to increase their pay. In this organization, anyone who is not scheduled to work but then works is … Continue reading Visualizing Schedule “Tradesies”

American Payroll Association Launches its Lean Labor Course

If you are reading this, you are probably aware that I authored a book a couple of years ago by the name of Lean Labor. Its purpose was to apply the philosophy and techniques of Lean specifically to paying and managing the workforce. I’m pleased to announce that the American Payroll Association (APA) has taken … Continue reading American Payroll Association Launches its Lean Labor Course

Forget 1 + 1 = 3, I’ll show you how 0 + 0 = 1 million

Everyone knows that labor costs show up on the income statement, but the same workforce can’t be found on the balance sheet. It’s considered an intangible asset and does not earn a line on the balance sheet. Did you know that there is another intangible asset that has similar qualities? It’s the data your company … Continue reading Forget 1 + 1 = 3, I’ll show you how 0 + 0 = 1 million

Lean Workforce in Hospitals

I've been a big fan of Mark Graban's for years, but only just had the opportunity to work with him. About 2 weeks ago we delivered a webinar focused on Lean in hospitals. If you haven't heard of Mark, he's a highly respected Lean expert and author of Lean Hospitals among other books on the … Continue reading Lean Workforce in Hospitals