I unwittingly walked into the middle of a spontaneous retail experiment yesterday. As I entered the New Orleans convention center on my way to the SHRM conference I saw a long line. At first I figured it was for registration. As I followed the line with my eyes to the beginning I realized it was … Continue reading What is the Starbucks experience worth?
In the mid 90’s I was a sales representative for a manufacturing company. My territory was the greater Philadelphia area. In those days, selling was primarily a face to face proposition. This meant that I spent most days in my car traveling to meet with customers in person. I was new to the area, but quickly became acquainted … Continue reading So that’s why I like WaWa so much!
Let’s start with some background. We were working with a client to help them understand how effectively they were using labor hours in their Distribution Center. This organization’s employees are paid hourly and considered full time. Similar to most clients, they were tracking Regular, OT and Absence hours by employee. Looking at the data summarized … Continue reading Do you track regular time, absences and overtime? Are you getting this insight from your data?
We recently met with an operations executive that was confronting one of the more vexing issues a manager faces. An employee told her there is a rumor going around that employees are swapping shifts with each other to increase their pay. In this organization, anyone who is not scheduled to work but then works is … Continue reading Visualizing Schedule “Tradesies”
Over the past 18 months I have learned a lot about analytics and big data, especially applied to the workforce. I spend a fair amount of my time speaking to customers, analysts and the media and besides the most common question of “do you have any examples you can share” I get asked about the … Continue reading The data scientists behind the scenes and how they put a spotlight on dark data
If you are reading this, you are probably aware that I authored a book a couple of years ago by the name of Lean Labor. Its purpose was to apply the philosophy and techniques of Lean specifically to paying and managing the workforce. I’m pleased to announce that the American Payroll Association (APA) has taken … Continue reading American Payroll Association Launches its Lean Labor Course
Everyone knows that labor costs show up on the income statement, but the same workforce can’t be found on the balance sheet. It’s considered an intangible asset and does not earn a line on the balance sheet. Did you know that there is another intangible asset that has similar qualities? It’s the data your company … Continue reading Forget 1 + 1 = 3, I’ll show you how 0 + 0 = 1 million
I've been a big fan of Mark Graban's for years, but only just had the opportunity to work with him. About 2 weeks ago we delivered a webinar focused on Lean in hospitals. If you haven't heard of Mark, he's a highly respected Lean expert and author of Lean Hospitals among other books on the … Continue reading Lean Workforce in Hospitals
It’s been a busy couple of months, and I’ve been learning quite a bit about business intelligence, big data and the opportunities and challenges in this space. One area that has been a frequent topic is predictive analytics. As a lean guy, anything that promises improved business results by predicting the future immediately makes me … Continue reading The case for (and against) predictive analytics
Brazil is no doubt the best place to enjoy the World Cup this year, but Belgium is definitely celebrating the event with colors, team gear and soccer centric activity everywhere. I had the opportunity to be in Antwerp the night Belgium beat Algeria last week and spirits were running high. But of course that was … Continue reading Optimized Labor Scheduling for Quality Control Labs